Embellish Store Policies & FAQs
We reserve the right to update these policies at any time. Please check before ordering to ensure there has been no changes.
Our current shipping rates (subject to HST):
|Province:||Economy Shipping:||Economy Shipping:|
|Ontario, Quebec||$12.50 (3-5 Business Days)||$28.00 (1-3 Business Days)|
|New Brunswick, Prince Edward Island, Nova Scotia|| $18.50 (2-7 Business Days)
||$33.00 (1-3 Business Days)|
|Manitoba, Saskatchewan, Alberta, British Columbia|| $18.50 (3-5 Business Days)
||$42.00 (1-3 Business Days)|
|Newfoundland and Labrador, Yukon, Northwest Territories|| $21.00 (2-7 Business Days)
||$52.00 (1-3 Business Days)|
|Nunavut|| $24.00 (2-7 Business Days)
Please note that shipping times provided are estimates only. We cannot guarantee shipping times.
We do not accept returns on cut fabric. Other items may be returned within 14 days of the purchase, as long as they are unused and unopened. Buyer is responsible for paying the return shipping, other than in the case of a manufacturers defect or if you have received the wrong item.
Refunds will be processed once the returned items have been inspected.
Fabric Colour Variances
Due to the vast difference in the way colours are displayed on different screens. we cannot guarantee the colour you see on your screen is what the fabric looks like in real life. We cannot issue any refunds for cut fabric that appears a different colour than you imagined.
If you are unsure, please email our team and they can assist you email@example.com.
We do not cover insignificant flaws which include but are not limited to: small flecks, smudges, or anything smaller than a nickel. With custom knits, it is considered normal to have flaws within 5 inches of each selvage edge.
We do not cover any issues (fading, colour bleeding, shrinkage, etc) after a fabric has been washed. There are too many variables to consider, which include but are not limited to: detergent, water type, water temperature, washer type, washer cycle used, residue in washer, loads washed beforehand, load size, amount of water used, etc. If there is a known issue, we will work to resolve that.
Please keep in mind cotton is a natural fabric, and will not hold dye over time as well as a synthetic fabric will. A careful wash routine will prolong the life of cotton fabrics.
Do not hesitate to let us know if you do have an issue, so we can figure out if multiple people are having the same issues.
Recommended wash routine: Wash in cold water, with detergent added to washer while it's filling with water, before the fabric is added. Wash on gentle cycle with plenty of water. Too large a load, not enough water, or too harsh of a cycle can cause friction, which will cause the fabrics to fade and colours to bleed more easily. We also recommend using a colour catcher when washing brand new fabrics. Only wash like colours together. Do not use bleach or fabric softener. Hang to dry, or tumble dry on low.
Black/Dark Digitally Printed Fabrics: Extra care must be taken with dark digitally printed fabrics to reduce fading. Handwashing and hanging to dry will prolong the life of the darker colours. They WILL fade faster if washed in a traditional machine and dried in a dryer.